Warranty ring repair
Jewelry needing repair can be returned to your Jostens Sales Representative or sent to the address found in the applicable link below.
Once you drop off your ring, we will ship the out for you. It usually takes 3-4 weeks and ships back to your home address. There is no charge for resizing/repair/refinishing. 5-6 weeks if you are replacing the stone.
RING MUST BE IN A PADDED SEALED ENVELOPE
A visual inspection will be performed on all jewelry. Based on our inspection, it may be necessary to adjust applicable charges.
Jostens will contact you if any additional charges apply. Adjustment will not begin until all charges have been paid in full.
Your Jostens Limited Warranty is void if any work is performed on your jewelry by anyone other than Jostens.
All returned jewelry must be insured for the approximate value.
Once your ring has been evaluated and the repair charges, if any, have been received by Jostens, the average repair time is approximately four weeks.
Not all options are available for all items.